Reference

How We Handle Your Account Information

We collect the minimum account data needed to verify your identity, process bKash, Nagad and Rocket deposits, and meet anti-fraud obligations where the service is permitted.

Account verification onlyWallet details encryptedDeletion on requestNo third-party selling
7a77 How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

We encrypt wallet details and session tokens using industry-standard TLS, restrict database access to operations staff only, and log every data query for audit. Passwords are hashed with bcrypt; we never store them in plain text. Cookie usage is limited to session management and fraud detection—we do not place third-party advertising trackers on this site. You can clear cookies from your browser settings at any time without affecting your ability to log in using your mobile number and OTP.

Encrypted Storage Your bKash, Nagad and Rocket transaction records are stored in encrypted database fields. Only the payment gateway and our finance team can decrypt them, and access is logged. Card details are never saved; we tokenise them through the processor.
Cookie Policy We set a session cookie when you log in to keep you signed in across pages, and a device-fingerprint cookie to detect multiple accounts from the same device. No third-party ad networks or social trackers are present. You can delete cookies in your browser.
Retention Period Account and transaction records are kept for five years to meet financial compliance obligations in supported regions, then archived offline. Marketing consent and session logs are purged after two years. Deleted accounts are anonymised immediately; transaction history is retained under a generic identifier.
Your Rights You can request a data export, correct your mobile number or email, withdraw marketing consent, or delete your account at any time. Reach us through live chat or the account-settings screen. Deletion takes effect after we verify there are no pending withdrawals.
PRIVACY CONTACT

How to Reach Us About Data Requests

If you want to see what data we hold, correct an error in your account details, withdraw marketing consent or delete your account entirely, reach us through live chat or email. Our support team in Dhaka handles privacy requests during business hours and will confirm receipt within one working day. Deletion requests are processed after we verify your identity and clear any pending withdrawals.

Live Chat Open the chat bubble in the bottom corner of any page to start a privacy request. Our team will ask for your registered mobile number to verify your identity, then guide you through the steps to access, correct or delete your data.
Email Support Send your data request to the support email listed in the account settings screen. Include your registered mobile number and describe what you need—data export, correction or deletion. We reply within one business day with next steps.
Account Settings Log in and open account settings to manage marketing preferences, download your transaction history as a CSV file, or initiate account closure. Deletion requests submitted here are queued for manual review to prevent accidental loss of funds.

Privacy Policy Questions

We collect your mobile number, date of birth, and the wallet details you provide for bKash, Nagad or Rocket deposits. Device type and IP address are logged to prevent duplicate accounts and detect fraud in regions where the service is available.

Yes. Contact support through live chat or email and request a data export. We will send a CSV file containing your registration details, transaction history, session logs and marketing preferences within seven business days after verifying your identity.

We share transaction details with bKash, Nagad and Rocket processors solely to complete deposits and withdrawals. We do not sell or rent your data to third-party marketers, and we only disclose information if required by court order in the relevant jurisdiction.

Transaction and identity records are retained for five years to meet anti-money-laundering obligations in supported regions, then archived offline. Your profile is anonymised immediately upon deletion, and marketing consent is purged after two years of inactivity.

Yes. Open account settings and select delete account, or reach us through live chat. We verify your identity, clear any pending withdrawals, then anonymise your profile. Transaction history is retained under a generic identifier to meet financial record-keeping rules.

We set a session cookie to keep you logged in and a device-fingerprint cookie to detect multiple accounts. No third-party ad trackers are present. You can delete cookies in your browser settings; you will need to log in again next visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.